Terms and Conditions

1. INTRODUCTORY PROVISIONS
   • These Terms and Conditions ("Terms and Conditions") of Pity not to buy s.r.o., with registered office at Viktora Hugo 468/11, 150 00, Smíchov, Prague 5, identification number: 14209357, registered in the Commercial Register kept at the Municipal Court in Prague under file No. C 362097 ("Seller" or "we"), regulate in accordance with Act No. 89/2012 Coll, Civil Code, as amended (the "Civil Code") and Act No. 634/1992 Coll, on Consumer Protection, as amended (the "Consumer Protection Act"), the mutual rights and obligations of the parties arising in connection with or based on a purchase contract (the "Purchase Contract"). The Purchase Contract is concluded between the Seller and consumers or entrepreneurs ("Buyer" or "you") via the Seller's online shop available at www.pitynottobuy.com (the "e-shop"). The e-shop sells clothing and decorative or gift items with an automotive theme, as well as tickets to car shows and similar events.
   • Provisions deviating from the terms and conditions may be agreed in the purchase contract. The deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
   • The provisions of the terms and conditions shall form an integral part of the purchase contract. The Purchase Contract and the Terms and Conditions are drawn up in the Czech language. The contract of sale may be concluded in the Czech language. If the relationship established by the Purchase Contract contains an international (foreign) element, it is agreed that such relationship shall be governed by Czech law. This is without prejudice to the consumer's rights under generally binding legislation.
   • The Seller may change or supplement the wording of the Terms and Conditions. This provision shall not affect rights and obligations arising during the period of validity of the previous version of the terms and conditions. The Seller shall send the Seller the text of the Terms and Conditions in force at the time of conclusion of the Purchase Contract at the same time as the confirmation of acceptance of the order in pdf format.
   • The Seller processes certain personal data of the Buyer. You can read about how and why here.
   • The Buyer can contact the Seller using these data:
     • Pity not to buy s.r.o., Viktora Hugo 11, Prague 5, 150 00
     • E-mail: toje(na)skodanekoupit(tecka)cz
     • Phone: + 420 607 189 999

2. USER ACCOUNT
   • On the basis of the Buyer's registration made on the e-shop, the Buyer can set up a user account ("User Account"). The User Account brings many advantages to the Buyer, for example, the Buyer can see his previous orders and can also create an order from his User Account. However, a User Account is not required to create an order.
   • When registering on the e-shop and when ordering goods, the buyer is obliged to provide all the information correctly and truthfully. The buyer is obliged to update the information provided in the user account in case of any change, at the latest before making the purchase. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller.
   • Access to the user account is secured with a username and password or access via external Google or Facebook login services. The Buyer is obliged to maintain the confidentiality of the information necessary to access their user account.
   • The Buyer is not entitled to allow third parties access to his/her user account. The Seller is not responsible for any misuse of the user account by a third party.
   • In the event that the Buyer becomes aware that the information necessary to access the User Account may have been stolen or misused, the Buyer must immediately notify the Seller of such situation. The Seller may subsequently block the user account in agreement with the Buyer.
   • The Buyer acknowledges that if the Buyer breaches its obligations under the Purchase Agreement (including the Terms and Conditions) or if the Seller deems it appropriate or necessary, the Seller may delete the User Account.
   • The Buyer acknowledges that the User Account may not be available at all times, in particular with regard to necessary maintenance of the Seller's hardware and software equipment or necessary maintenance of third party hardware and software equipment.
3. CONCLUSION OF THE PURCHASE CONTRACT
   • All presentation of goods placed on the e-shop is for informational purposes only and the Seller is not obliged to conclude a purchase contract with the Buyer in respect of these goods.
   • The prices of the goods are listed on the e-shop including all related fees. The Seller is not liable for VAT. The prices of the goods remain valid for the time they are displayed on the e-shop. This provision does not limit the seller's ability to conclude a purchase contract on individually agreed terms.
   • The Seller may also include in the offer individual physical items that have been produced in excess of the normal order (e.g. goods returned by the customer, test samples, etc.). These goods are marked as individual items in stock in the offer and the prices of these items may differ from the standard price of a regular variant of the same product. These products are clearly marked as "finished goods", "sale" or similar, and may be offered at a discounted price. These goods are subject to normal consumer rights, including the right to withdraw from the contract within 14 days.
   • The e-shop also contains information on the costs associated with the packaging and delivery of the goods, in all countries to which the seller delivers the goods.
   • For selected electrical equipment (e.g. clocks or photoboxes), the price also includes the statutory recycling contribution under Act No. 185/2001 Coll. on waste. This contribution is shown separately on the tax invoice, in accordance with the legislation.
   • To order goods, the buyer fills in the order form on the e-shop, either through a user account or without registration. The order form contains in particular information on:
     • the goods to be ordered (the goods to be ordered are "inserted" by the buyer into the electronic shopping cart);
     • the method of payment of the purchase price of the goods;
     • the desired method of delivery of the ordered goods;
     • the costs associated with the delivery of the goods

("order").

• Before the Order is sent to the Seller, the Buyer is allowed to check and freely change the data he has entered in the Order. The information provided in the Order shall be deemed correct by the Seller. If the Buyer notices an error in the order after it has been sent, he shall contact the Seller without delay and inform him of the error so that they can agree on the next course of action.
• The Buyer creates an order by clicking on the "Order and Pay" button.
• Immediately upon receipt of the order, the Seller shall send the Buyer a confirmation of acceptance of the order, to the Buyer's e-mail address specified in the user account or in the order ("Buyer's e-mail").The Purchase Contract is concluded between the Seller and the Buyer at the moment of delivery of such confirmation of acceptance of the order (acceptance).By concluding the Purchase Contract, the Buyer is obliged to pay for the goods.Together with this order confirmation, the Seller shall send the Buyer, who is a consumer, these Terms and Conditions in pdf format.
• Depending on the nature of the order (large quantity of goods, high purchase price, expected shipping costs), the Seller is always entitled to ask the Buyer for an additional written order confirmation. In this case, the purchase contract between the Seller and the Buyer is concluded at the moment of receipt of this order confirmation by the Buyer.
• The Buyer agrees to the use of remote means of communication for the conclusion of the Purchase Contract. The costs incurred by the Buyer in using remote means of communication in connection with the conclusion of the Purchase Contract (costs of internet connection, costs of telephone calls) shall be borne by the Buyer himself and shall not differ from the basic rate.
• In the event of an obvious technical error on the part of the Seller in the indication of the price of the goods on the e-shop or in the course of the order, the Seller is not obliged to deliver the goods to the Buyer at such an obviously incorrect price. The Seller shall inform the Buyer of the error without undue delay by e-mail to the Buyer and, if necessary, send the Buyer an amended offer. The contract of sale is then concluded at the moment of acceptance of such offer by the buyer.

• "If the goods are sold at a discount, the Seller shall also indicate the lowest price at which the goods were offered in the 30 days prior to the discount. If the product has been on offer for a shorter period of time, the lowest price since the offer began shall be stated."

4. PRICE OF THE GOODS AND PAYMENT TERMS
   • The Buyer may pay the price of the Goods and any costs associated with the delivery of the Goods under the Contract of Sale to the Seller by the following methods listed here.
   • Together with the purchase price, the buyer is also obliged to pay the seller the costs associated with the packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price shall also include the costs associated with the delivery of the goods and related administration.
   • The Seller may require a deposit from the Buyer in the event that the Buyer orders a quantity of products greater than usual or for an amount exceeding CZK 10,000.
   • In the case of non-cash payment and payment by bank transfer to the Seller's account, the purchase price is due within 7 days from the conclusion of the purchase contract.
   • The buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
   • The Seller and the Buyer agree to pay the full purchase price before the goods are shipped to the Buyer.
   • Any discounts on the price of the goods granted by the Seller to the Buyer cannot be combined.
   • The Seller shall issue an invoice to the Buyer in respect of payments made under the Purchase Agreement. The Seller shall issue the invoice to the Buyer after payment of the purchase price and send it in electronic form to the Buyer's e-mail.
   • "The Terms and Conditions, including the Complaints Procedure, are an integral part of the Purchase Contract. Their current version is always available on the Seller's website. After the conclusion of the contract, they are also sent to the Buyer as an attachment to the confirmation e-mail in a format that allows them to be saved and re-viewed (e.g. PDF)."
   • "No additional services or products are pre-ticked or activated by the Seller. The Buyer is entitled to choose their inclusion in the order solely by his active action (selection or ticking)."

   • For products for which the law so requires, in addition to the selling price, the specific price (e.g. per unit, per metre or per kilogram) is also indicated in accordance with the requirements of the Consumer Protection Act and the Prices Act, as amended with effect from 1 January 2025.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT
   • This article of the Terms and Conditions applies only to consumers, i.e. persons who conclude a purchase contract with the Seller outside the scope of their business activity or outside the scope of their independent exercise of their profession (they do not purchase "on the basis of their personal identification number").
   • A buyer who is a consumer has the right to withdraw from a contract concluded via the internet, telephone, e-mail or other means of distance communication within 14 days of receipt of the goods, even without giving any reason. If the subject of the purchase contract is the delivery of goods in several consignments, this period shall run from the date of receipt of the last consignment of goods. If, on the other hand, the seller sends the goods to the buyer on a regular basis, the time limit starts from the delivery of the first delivery.
   • There are also exceptions where the consumer does not have the right to withdraw from the contract under this Article. This is the case for:
     • if the goods have been made to the buyer's requirements or have been adapted to his personal needs, in particular in the case of customised goods;
     • where the goods have been irretrievably mixed with other goods after delivery due to their nature;
     • if the goods are in sealed packaging which the buyer has removed from that packaging and cannot be returned for hygiene reasons;
     • where the contract is a contract for the use of leisure time (for example, when buying tickets for an event), where the performance (the event) is to take place on a certain date or within a certain period.
   • Withdrawal from the purchase contract must be made within 14 days of delivery of the goods. To withdraw from the contract of sale, the buyer may use the sample form provided by the seller, which is attached to these terms and conditions. The Buyer may send the withdrawal from the purchase contract to the Seller's business address (Pity not to buy s.r.o., Viktora Hugo 11, Prague 5, 150 00) or to the Seller's e-mail address toje(na)skodanekoupit(tecka)cz(tecka) The Buyer may also withdraw from the contract by any other unambiguous statement to the Seller.
   • In the event of withdrawal from the purchase contract, the purchase contract shall be cancelled from the beginning. The goods must be returned to the Seller within fourteen (14) days of withdrawal from the contract (within this period it is sufficient to send the goods).The goods must not show signs of more than normal wear and tear or damage with regard to the necessary familiarisation with the nature, characteristics and functionality of the goods.
   • In accordance with § 1837 of the Civil Code, the buyer cannot withdraw from the contract of sale for goods that have been custom-made, modified according to the buyer's wishes or adapted to his personal needs. This applies in particular to products with custom printing (e.g. custom photos, name, text or other individual modifications). For products that are offered as a standard combination of motif, colour and size from a pre-prepared offer, the right of withdrawal shall be exercised in the normal way.
   • The Seller reserves the right to refuse to execute the order if the motif or text proposed by the Customer contravenes the law, good morals or the Seller's commercial policy. In such a case, the customer will be contacted to arrange for a modification of the motif or cancellation of the order.
     
   • The Buyer may only try the goods after receipt in the same way as he could have tried them in a brick-and-mortar shop. For example, the buyer may not remove the tags from the delivered clothes and may not wash them. In the event that the Buyer uses the goods in violation of this paragraph and causes damage to such goods, the Seller shall be entitled to unilaterally set off the claim for compensation for the damage caused to the goods (the cost of returning the goods to a condition in which the Seller can sell them to other customers) against the Buyer's claim for a refund of the purchase price of the goods.
   • The costs of returning the goods back to the seller shall be borne by the buyer, even if the goods cannot be returned by normal postal means due to their nature.
   • In the event of withdrawal from the contract, the Seller shall reimburse the Buyer the purchase price of the goods, including delivery costs, in the amount corresponding to the cheapest possible delivery method, within fourteen (14) days of withdrawal from the purchase contract, by bank transfer to the Buyer's bank account, unless otherwise agreed. The Seller shall not be obliged to return the funds received to the Buyer before the Buyer returns the goods to the Seller or proves that it has dispatched the goods to the Seller.
   • In cases where the Buyer has the right to withdraw from the Purchase Contract, the Seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer has taken delivery of the goods. In this case, the Seller shall refund the purchase price including delivery and packaging costs to the Buyer without undue delay, without any delay, by cash to the account designated by the Buyer or to the account from which the funds were received. The Seller shall send the notice of withdrawal to the Buyer to the Buyer's e-mail address.
   • If the Seller has sent any other free performance - a gift together with the goods, the Buyer is obliged to return this free performance in case of withdrawal from the Contract.
   • The goods including all gifts must be sent or delivered personally to the Seller's premises at Viktora Hugo 11, Prague 5, 150 00. Please note that due to technical reasons we cannot accept returns by cash on delivery.
   • If the buyer has concluded a contract as a result of unfair commercial practices of the seller, he has the right to withdraw from this contract within an extended period of up to 90 days from the date of conclusion of the contract. In such a case, it is up to the seller to prove that the contract was not concluded as a result of unfair practices. This is without prejudice to other rights of the consumer provided for by law.

   • The buyer may use the seller's model forms to exercise the right of withdrawal or complaint.

     • These forms are not attached to the confirmation email but are freely available for download on the Seller's website in DOC format (for easy completion on a computer or phone):

       Withdrawal Form:
       Available at the end of the terms and conditions here: https://www.pitynottobuy.com/terms-and-conditions 
       Claim Form:
       available in the Claims section here: https://www.pitynottobuy.com/complaints 

       The buyer can use these forms, but is not obliged to do so. The right of withdrawal or complaint can also be exercised in another clear form in accordance with the law.
       

6. TRANSPORT AND DELIVERY OF GOODS
   • If the buyer is a consumer, the seller shall deliver the goods to the buyer within 30 days of the conclusion of the purchase contract, unless otherwise agreed. If the seller fails to meet the deadline, the buyer, who is a consumer, is entitled to withdraw from the purchase contract and the seller shall refund the funds received.
   • The buyer may choose from the following delivery methods:
     • by courier of the shipping company PPL Private (the courier informs the buyer in advance about the time of delivery);
     • by PPL Business courier (the Buyer will not be notified in advance of the time of delivery);
     • by delivery to the selected delivery point of the Parcel Office.
   • If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the order, the Buyer is obliged to take delivery of the goods.
   • In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different method of delivery. In this case, the Buyer shall pay these costs within 14 days of the Seller's request to the account specified in the request. In the event that the Buyer fails to take delivery of the goods in breach of the contract, the Seller may place the Buyer on the list of unreliable buyers and require the Buyer to pay the purchase price before the goods are dispatched on the next purchase.
   • Upon receipt of the goods from the carrier, the Seller recommends that the Buyer check the integrity of the packaging of the goods and notify the carrier immediately in the event of any defects. In the event that the packaging is found to have been tampered with, the Buyer may not accept the shipment from the carrier.
   • The Buyer acknowledges that the goods are only produced as a final product when ordered by the Buyer. The delivery time of the goods is indicated in the product card and is indicative, it may be extended in the event of unexpected events or lack of capacity of the components required for the production of the goods on the part of the Seller or the Seller's suppliers, of which the Seller shall always inform the Buyer, and if the Buyer is not interested in the late delivery of the goods, the Buyer may withdraw from the contract and the Seller shall refund any funds received. If the Buyer is a consumer, the delivery time may be longer than 30 days only with the Buyer's consent.
   • The Seller may split the order and deliver the ordered goods in individual products.
   • The Seller may delay delivery of the goods in the event of a "force majeure" (e.g. natural disaster, death, war, alien attack, accident, cyber attack or illness, etc.). In the event of force majeure, the Seller shall not be liable for damages caused by or in connection with the force majeure event, and if the force majeure condition lasts for more than 10 days, the Seller shall be entitled to withdraw from the Purchase Contract.
   • The Seller reserves the right to withdraw from the Purchase Contract in the event that the ordered goods are not in stock or are not stocked within 30 days of the conclusion of the Purchase Contract. This delivery period does not apply to goods for which a longer delivery period is explicitly stated on the e-shop and to which the buyer, if a consumer, has agreed.The seller will inform the buyer of the withdrawal by e-mail and will refund all monies received within 14 days.
7. RIGHTS FROM DEFECTIVE PERFORMANCE
   • The Seller shall be liable to the Buyer for the goods being free from defects on receipt. In particular, he is liable for the fact that the goods:
     • corresponds to the agreed description, type and quantity as well as the quality of functionality and other agreed characteristics;
     • it is fit for the purpose for which the buyer requires it and to which he has agreed;
     • is supplied with the agreed accessories and instructions for use, including instructions for assembly or installation.
   • Furthermore, the seller is responsible for the fact that, in addition to the agreed characteristics:
     • the goods are fit for the purpose for which goods of this kind are normally used, including with regard to the rights of third parties, legislation, technical standards or codes of conduct of the industry, if there are no technical standards;
     • the goods correspond in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of goods of the same kind which the buyer can reasonably expect, including in the light of public statements made by the seller or by another person in the same contractual chain, in particular by advertising or labelling;
     • the goods are supplied with such accessories, including packaging, assembly instructions and other instructions for use, as the buyer may reasonably expect;
     • the goods correspond in quality or workmanship to the sample or specimen provided by the seller to the buyer before the conclusion of the contract of sale.

The Seller shall not be liable for the last four points above if the Seller has expressly advised the Buyer before the conclusion of the contract of sale that a feature of the goods differs and the Buyer has agreed to this when concluding the contract of sale.

• In the case of goods sold at a lower price because of a defect for which the lower price was agreed, the seller shall not be liable for such defect.

Complaint procedure

• The buyer shall assert the rights arising from defective performance with the seller.
  • If the buyer believes that the goods are defective, the easiest way is to write an e-mail to the seller, attach a photo of the defect and then agree with the seller on the claim procedure individually.
  • The seller ensures that all products offered meet the product safety requirements of the General Product Safety Regulation (EU) 2023/988 (GPSR), including traceability, consumer information and procedures in the event of an unsafe product.
  • Goods which, in the opinion of the Buyer, contain a defect may be delivered by the Buyer directly to Viktor Hugo 11, Prague 5, 150 00, together with a complaint form or a covering letter. The Seller informs that due to technical reasons it cannot accept goods claimed by cash on delivery.
    • The claim form or cover letter must contain the following elements:
    • the buyer's contact details, a description of the defect (e.g. damaged printing on the T-shirt) and a request for the method of settling the claim (e.g. I require a new T-shirt);
    • proof of purchase of the goods (preferably by attaching a proof of purchase).
• The goods should be packed in suitable packaging to prevent damage during transport and must be clean and complete, i.e. with all accessories, so that the seller can assess the claim. In the case of heavily soiled goods, the seller is not obliged to accept the goods and will send the goods back to the buyer at his own expense.
• If the buyer is a consumer, the seller will send him a written confirmation - a complaint report, which will serve as a document in the settlement of the complaint. The complaint report shall contain information on when the complaint was made, what it contains, the method of settlement of the complaint requested by the buyer and the buyer's contact details for the purpose of providing information on the settlement of the complaint.

By when to complain about the defect?

• If the buyer is a consumer, he/she is entitled to complain about a defect that appears in the goods within two years of receipt of the goods. If the defect manifests itself within one year of receipt of the goods, the goods are deemed to have been defective upon receipt, unless proven otherwise. This presumption shall not apply if it is contrary to the nature of the goods or the nature of the defect.
• If the buyer is a businessman, he may exercise his rights under the defective performance provided that he points out the defect without undue delay after he has had the opportunity to inspect the goods and discover the defect with reasonable care. The same applies to a latent defect, but he must also point it out within a maximum of two years after the goods have been handed over.
• If the buyer has rightly pointed out the defect, the period for pointing out the defect does not run for the period during which he cannot use the defective goods.
• If the buyer is a consumer and the goods sold, their packaging, the instructions accompanying the goods or the advertisement available at the latest at the time of conclusion of the purchase contract state the period of time during which the goods will retain their functions and performance under normal use, the provisions on the quality guarantee shall apply. The Seller undertakes to satisfy the Buyer in excess of his statutory rights under the quality guarantee if the goods do not have the characteristics specified in the warranty statement (warranty certificate) issued to the Buyer at the latest on receipt of the goods. The Buyer must point out the defect covered by the quality guarantee within the time limit specified in the warranty certificate.
• Legal liability for defects and the quality guarantee do not apply to:
  • wear and tear caused by normal use (e.g. worn out clothes);
  • in the case of second-hand goods, wear and tear which corresponds to the level of their previous use;
  • defects of which the buyer was aware at the time of purchase or which the buyer himself caused (e.g. if he tore part of the garment).

Methods of handling a complaint

• If the goods are defective, the buyer may demand that the defect be rectified. At his or her option, he or she may demand:
  • delivery of a new item without defect, or
  • repair the item.
• If the method chosen is impossible for the seller or disproportionately expensive compared to the other method, the buyer does not have the right to choose the method of removing the defect. If it is impossible or unreasonably expensive, the seller may refuse to remove the defect, in particular having regard to the significance of the defect and the value the goods would have had without the defect.
• The buyer may demand a reasonable discount or withdraw from the contract of sale, namely:
  • if the seller has refused to remedy the defect or has failed to remedy it within a reasonable time after the defect has been pointed out so as not to cause the buyer significant inconvenience;
  • if the defect is repeated (usually three or more times, assessed individually);
  • where the defect is a material breach of the contract of sale;
  • if it is clear from the seller's statement or the circumstances that he will not remedy the defect within a reasonable time or without undue hardship to the buyer.
• A material breach is a breach of the contract of sale of which the party in breach of the contract of sale knew or ought to have known at the time of the conclusion of the contract of sale that the other party would not have concluded the contract if it had foreseen the breach.
• The buyer cannot withdraw from the contract of sale if the defect is insignificant.
• If the seller proves that the buyer knew of the defect in the goods before acceptance or caused it himself, the seller is not obliged to satisfy the buyer's claim.
• A defect in the goods shall not be deemed to be a defect caused by force majeure.

Handling of claims

• If the Buyer is a consumer, the Seller shall inform the Buyer of the settlement of the claim, including the removal of the defect, within 30 days of the claim being made, unless a longer period is agreed. If the seller fails to meet this deadline, the buyer has the right to withdraw from the contract or to demand a reasonable discount. The Seller shall send the Buyer confirmation of the date and method of the complaint, confirmation of the repair and the duration of the repair, or the reasons for rejecting the complaint, electronically or by post. The warranty period shall be extended by the time from the time the claim is made until the claim is settled or until the time when the Buyer was obliged to collect the goods.
• If the buyer is a businessman, the seller shall decide on his claim as soon as possible. However, he is not obliged to decide on it within 30 days. Within a reasonable period of time, the seller shall assess the complaint and send the buyer a written confirmation of the date and method of settlement of the complaint, confirmation of the repair and the duration of the repair and, if applicable, the reasons for the rejection of the complaint, electronically or by post.
• The buyer, who is a consumer, shall be entitled to reimbursement of the costs reasonably incurred in making the claim. These costs are understood to be the lowest possible. The buyer must request reimbursement of these costs without undue delay, but at the latest within one month of the end of the period for exercising the rights arising from the defective performance, otherwise they may not be granted. A buyer who is a businessman does not have this right. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaints procedure.

8. OUT-OF-COURT DISPUTE RESOLUTION
   • If the buyer is a consumer, according to the Consumer Protection Act, the buyer has the right to out-of-court settlement of a consumer dispute. You can contact the Czech Trade Inspection Authority (Central Inspectorate - ADR Department, Štěpánská 44, 110 00 Prague 1, ID No.: 000 20 869, e-mail: adr@coi.cz). Resolution will only be initiated at the consumer's request, in the event that it is not possible to resolve the dispute directly with the seller. The consumer may submit the application within 1 year from the date on which he first exercised his right with the seller. More information https://coi.gov.cz/informace-o-adr/
   • Consumers can also initiate out-of-court dispute resolution online via the European Commission's online dispute resolution platform, available here: http://ec.europa.eu/consumers/odr/.
   • Consumers also have the right to exercise their rights under the contract of sale or under the law through collective proceedings, in accordance with consumer protection and collective redress legislation. Information on the possibilities of collective proceedings and the body authorised to conduct them can be found, for example, on the website of the Czech Trade Inspection Authority or authorised consumer organisations (e.g. dTest).
9. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
   • The Seller is authorised to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade authority. Supervision of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with the Consumer Protection Act within a defined scope.
   • The purchaser hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.
   • The Buyer may be served by electronic mail.
10. FINAL PROVISIONS
    • If the relationship established by the Purchase Agreement contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This is without prejudice to the consumer's rights under generally binding legislation.
    • If any provision of the terms and conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
    • The Purchase Contract, including the Terms and Conditions, shall be archived by the Seller in electronic form and shall not be publicly accessible. If the Buyer so requires, the Seller shall send it to the Buyer upon request.
    • A sample form for withdrawal from the contract of sale is attached to the terms and conditions.
    • The Seller's contact details are:
      • Pity not to buy s.r.o., Viktora Hugo 11, Prague 5, 15000;
      • e-mail:toje(na)skodanekoupit(tecka)cz;
      • phone: +420 607 189 999.
    • All rights to the e-shop, in particular the copyrights to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the Seller. It is prohibited to copy, modify or otherwise use the e-shop or any part thereof without the consent of the Seller.
    • The Seller shall not be liable for errors resulting from third party interference with the e-shop or from its use contrary to its intended use. When using the e-shop, the Buyer must not use any procedures that could have a negative effect on the operation of the e-shop, nor must the Buyer perform any activity that could allow the Seller or third parties to interfere with or make unauthorised use of the software or other components forming the e-shop and use the e-shop or its parts or software equipment in a manner that would be contrary to its purpose or intent.
    • The Seller may change or supplement the wording of the Terms and Conditions, the Buyer can always find the current wording on the e-shop. Changes to the terms and conditions will not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
    • Confirmation of the conclusion of the contract shall be sent by the Seller to the Buyer by e-mail. The contract itself, including these terms and conditions, is archived by the seller in electronic form and is not publicly accessible. If the Buyer needs it, the Seller will be happy to send it to the Buyer upon request.
11. CUSTOMER REVIEWS AND RATINGS
    • Third party widgets (e.g. Heureka.cz, Google) may be displayed on the Seller's website to display customer reviews of the e-shop. These reviews come exclusively from customers who have actually made a purchase and subsequently consented to the sending of a review request. The reviews are collected, verified and published by the respective external services, whose verification rules are available directly on the websites of the respective providers (e.g. www.heureka.cz, www.overenozakazniky.cz or business.google.com).
      

Prague, 13.06.2025

Terms and conditions valid from 13.06. 2025

Reklamační formulář Formulář pro odstoupení od kupní smlouvy